Question 1

Cookie policy

Accepted Answer

"** Notice on cookies**

This Cookie Notice relates to your use of www.hey-alex.fr and any other site, application or service provided by Hey Alex. Hey Alex uses certain technologies to collect information through the Hey Alex services. In this Cookie Notice, we refer to these technologies, which include HTTP cookies, local storage, pixel tags, and web beacons, collectively as cookies. This notice explains the different types of cookies used on the Hey Alex Services and how you can control them. We may change this Cookie Notice at any time: please refer to the last modified notice at the top of this page to see when this Cookie Notice was last revised.

By visiting www.Hey Alex.com, creating a Hey Alex account, or using the Hey Alex services, you consent to the information practices and cookie storage and access described in this Cookie Notice.

We hope this notice helps you understand and feel more comfortable with our use of cookies. If you have any further questions, please contact us at contact@hey-alex.com.

**What is a cookie?

Cookies are small text files that are stored on your device. They are widely used to make websites and applications work, or to make them work better or more efficiently. This is because websites and applications can read and write these files, allowing them to recognise a specific device and to store important information that will make your use of a website or application more convenient (such as remembering your user preferences). What co

Question 2

When will I receive my tickets?

Accepted Answer

When you order, if the tickets are already available you will receive them within a few days of your purchase. If the event is currently Sold Out, tickets can be sent up to the day before the event.

Question 3

Sold out events

Accepted Answer

As part of a search mandate for a sold-out event, we will monitor the availability of tickets on a daily basis across the entire network of official ticket offices.

As soon as new tickets are available, we immediately purchase them for you, on your behalf. You will then receive them directly in your mailbox.

Please be patient, it may take some time before tickets become available again. This is why we commit to searching for your tickets up to 24 hours before the event.

However, we know that going to a concert or a match can sometimes require a more complex organisation and that is why we give you the possibility to cancel your order from 30 days before the date of the event, if we have not yet honoured your order. You will then receive a full refund.

Good to know:

In the case of fully booked events, it is not uncommon for new seats to be added regularly until the day before the event. Why is this? Due to high demand, organisers open new sections and new places become available.

In the event that we are unable to fulfil your order, we will refund you in full.

Nota Bene:

Following the postponement of the concerts due to the pandemic, many ticket holders will have their tickets refunded . New tickets will be available very soon.

Question 4

Can I cancel my order?

Accepted Answer

Once your order has been confirmed, it is not possible to cancel it.

As our team is looking for your tickets as soon as your order is validated, any mandate to purchase tickets on your behalf is firm and final.

However, if 30 days before the event we have not yet obtained your tickets you may cancel your order and obtain a full refund. Without action on your part, we will continue to search until 24 hours before your event.

Cancellation is also possible in certain specific cases (tickets not obtained in the chosen category, tickets not side by side, postponement of a concert) as indicated in our General Terms and Conditions of Use in article 10 and for which the terms of reimbursement are specified in articles 11.4.

Question 5

Am I guaranteed to get my tickets?

Accepted Answer

We guarantee the category, but it is not possible to choose a specific location.

When you place an order, our team does its best to find you the best seats among those available at the time of purchase. However, we do not define the seating arrangements, the production and the venue define the categories and determine the locations. If we have purchased and sent tickets in the desired category, we will not be able to refund your order. a By using our service you maximise your chances of getting your tickets. In the exceptional case that we are unable to fulfil your order you will receive a full refund.

As many fans know, getting tickets for the concert of your favourite artist or for the match of your dreams can be a real struggle, but thanks to Alex, the anguish is over!

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As specialists in the ticketing business, we have various partnerships and our team is always on the lookout for tickets. We buy tickets from various ticketing companies in order to fulfil the orders placed with us. In the rare event that we are unable to obtain your tickets, we will send you an email to let you know. You can then choose to continue to trust us to look for your tickets until the day of the event or request a full refund of your order.

Question 6

Why do I have to waive the right of withdrawal?

Accepted Answer

You are expressly informed and you accept that the mission is provided as soon as the Mission Request is validated. Effectively, our teams begin the execution of the mission by actively monitoring the event and by contacting our partners. This is why on our site all orders are firm and definitive.

Consequently, you expressly waive (check box) your right of withdrawal, which cannot be exercised, in accordance with article L.121-21-8 of the French Consumer Code, and acknowledge that you cannot ask for the cancellation of your order, except for the exceptions expressly mentioned in article 10 of the GCU.

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