Question 1

Cookie policy

Accepted Answer

"** Notice on cookies**

This Cookie Notice relates to your use of www.hey-alex.fr and any other site, application or service provided by Hey Alex. Hey Alex uses certain technologies to collect information through the Hey Alex services. In this Cookie Notice, we refer to these technologies, which include HTTP cookies, local storage, pixel tags, and web beacons, collectively as cookies. This notice explains the different types of cookies used on the Hey Alex Services and how you can control them. We may change this Cookie Notice at any time: please refer to the last modified notice at the top of this page to see when this Cookie Notice was last revised.

By visiting www.Hey Alex.com, creating a Hey Alex account, or using the Hey Alex services, you consent to the information practices and cookie storage and access described in this Cookie Notice.

We hope this notice helps you understand and feel more comfortable with our use of cookies. If you have any further questions, please contact us at contact@hey-alex.com.

**What is a cookie?

Cookies are small text files that are stored on your device. They are widely used to make websites and applications work, or to make them work better or more efficiently. This is because websites and applications can read and write these files, allowing them to recognise a specific device and to store important information that will make your use of a website or application more convenient (such as remembering your user preferences). What co

Question 2

When will I receive my tickets?

Accepted Answer

When you order, if the tickets are already available you will receive them within a few days of your purchase. If the event is currently Sold Out, tickets can be sent up to the day before the event.

Question 3

Sold out events

Accepted Answer

As part of a search mandate for a sold-out event, we will monitor the availability of tickets on a daily basis across the entire network of official ticket offices.

As soon as new tickets are available, we will immediately purchase them for you and on your behalf. You will then receive them directly in your mailbox.

Please be patient, it may take some time before tickets become available again. That's why we commit to searching for your tickets until the day before the event (5 hours for e-tickets and 14 days for paper tickets - so that you receive them by post).

However, we know that going to a concert or a match can sometimes require more complex organisation and that is why we give you the possibility to cancel your order at any time (according to conditions). In all cases, you can choose to receive a full refund if we are unable to obtain your tickets or a credit note for the increased amount of your order.

Good to know:

In the case of sold-out events, it is not uncommon for new tickets to be added regularly until the day before the event. Why is this?

Due to high demand, organisers open new sections and new seats become available.
Many customers change their minds and new tickets are put on sale.

Question 4

Can I cancel my order?

Accepted Answer

We know that going to a concert, show or match can sometimes require a more complex organisation and this is why you can cancel your order whenever you want (according to our conditions).

Indeed, Alex starts looking for your tickets as soon as you place your order and this until the day before the event:

Up to 5 hours for an e-ticket
Up to 14 days for a paper ticket

If you wish to cancel your order before this period, we will only refund the ticket price directly to the bank account used for the purchase. The booking fee will be associated with a promo code that you can use whenever you want during 1 year.

In all cases, if we are unable to fulfil your order, you will have the choice between a full refund of the amount of your order or a credit note increased by the amount of your order.

Question 5

Am I guaranteed to get my tickets?

Accepted Answer

Alex is the best and only service allowing you to delegate the purchase of your tickets for all your events. This way, you are no longer faced with the risks of buying tickets from ticket offices and the prohibitive prices of ticket resellers. More info

At Alex we would like to be able to guarantee your tickets to any event you wish to attend, unfortunately this is dependent on a number of uncontrollable variables.

The capacity of the venue, the demand for the event, the number of dates and the available ticketing outlets are all factors that can affect the complexity of purchasing tickets.

So, depending on these different parameters, it may take us longer to get your tickets. But we will keep you informed on a regular basis if necessary.

Question 6

Why do I have to waive the right of withdrawal?

Accepted Answer

You are expressly informed and you accept that the mission is provided as soon as the Mission Request is validated. Effectively, our teams begin the execution of the mission by actively monitoring the event and by contacting our partners. This is why on our site all orders are firm and definitive.

Consequently, you expressly waive (check box) your right of withdrawal, which cannot be exercised, in accordance with article L.121-21-8 of the French Consumer Code, and acknowledge that you cannot ask for the cancellation of your order, except for the exceptions expressly mentioned in article 10 of the GCU.

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