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First, try again by changing the device and/or browser if you can.

After several attempts, if nothing helps, it's time to take a deep breath and contact our great customer service.



In order to help you, please provide us with the following information:

- The device used to place the order (mobile phone, tablet, computer).
- The browser (Google Chrome, Firefox, Internet Explorer, Opera, etc).
- Exactly what stage it is at, if there is an error message, etc. Do not hesitate to give us as much information as possible!
- One or more screen prints__.

It's a win/win situation: the more information you give us about the problem you are experiencing, the faster our team can help you.
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