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As part of a search mandate for a sold-out event, we will monitor the availability of tickets on a daily basis across the entire network of official ticket offices.

As soon as new tickets are available, we immediately purchase them for you, on your behalf. You will then receive them directly in your mailbox.

Please be patient, it may take some time before tickets become available again. This is why we commit to searching for your tickets up to 24 hours before the event.

However, we know that going to a concert or a match can sometimes require a more complex organisation and that is why we give you the possibility to cancel your order from 30 days before the date of the event, if we have not yet honoured your order. You will then receive a full refund.

Good to know:

In the case of fully booked events, it is not uncommon for new seats to be added regularly until the day before the event.  Why is this? Due to high demand, organisers open new sections and new places become available.

In the event that we are unable to fulfil your order, we will refund you in full.

Nota Bene:

Following the postponement of the concerts due to the pandemic, many ticket holders will have their tickets refunded . New tickets will be available very soon.
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