Payment and Cancelations | Alex Support

Can I cancel my order?
Once your order has been confirmed, it is not possible to cancel it. As our team is looking for your tickets as soon as your order is validated, any mandate to purchase tickets on your behalf is firm and final. However, if 30 days before the event we have not yet obtained your tickets you may cancel your order and obtain a full refund. Without action on your part, we will continue to search until 24 hours before your event. Cancellation is also possible in certain specific cases (ticketsSome readers
I chose to be refunded but I have changed my bank card or bank account in the meantime!
Don't worry, the refund will be processed correctly! Once you have received an email confirming the refund of your order, it takes about 15 days for the amount to appear on your account. However, if you have changed your bank account or credit card in the meantime, it may take several weeks. Be patient! :)Few readers
When will I be charged?
Your account is debited as soon as your order is confirmed. In order to allow our team to have the amount available for the purchase of the tickets, your account is debited upon validation of your order. This may take a few days to appear in your bank account.Few readers
I no longer live in the same country and I don't use the same bank.
Don't worry, the refund will be processed correctly! Once you have received an email confirming the refund of your order, it takes about 15 days for the amount to appear on your account. However, if you have changed your bank account or credit card in the meantime, it may take several weeks. Be patient! :)Few readers
My event has been cancelled but I have already booked transport and accommodation, can I be reimbursed for these costs?
When an event is cancelled or postponed, if the order has already been fulfilled, we only refund the face value of the tickets. In the case of a postponement or cancellation, you will be refunded the face value of the tickets. If the tickets have been purchased, Alex has fulfilled its mission and we therefore retain the service fee. Furthermore, as the postponement or cancellation is independent of our service, Alex cannot be held responsible for any additional costs (e.g. accommodation and traFew readers