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Reservations and Options
How our service works!
I can't place an order...
First, try again by changing the device and/or browser if you can. After several attempts, if nothing helps, it's time to take a deep breath and contact our great customer service. In order to help you, please provide us with the following information: The device used to place the order (mobile phone, tablet, computer). The browser (Google Chrome, Firefox, Internet Explorer, Opera, etc). Exactly what stage it is at, if there i
I would like to reserve a parking space
We do not (yet) handle reservations for parking. If you wish to park nearby to attend the concert, we therefore advise you to ~~prevent traffic jams~~ contact the concert venue directly who will be able to tell you how to book a parking space. 🛴
Sold out events
As part of a search mandate for a sold-out event, we will monitor the availability of tickets on a daily basis across the entire network of official ticket offices. As soon as new tickets are available, we immediately purchase them for you, on your behalf. You will then receive them directly in your mailbox. Please be patient, it may take some time before tickets become available again. This is why we commit to searching for your tickets up to 24 hours before the event. However, we know that
There are rumours that my favourite artist is coming! Will I be able to book tickets on your website for this event?
Remember to sign up for our alerts for artists whose upcoming tours you don't want to miss! If you want to know if we are going to offer our services for a particular artist, it's easy! Just go to the [Artists] section (https://hey-alex.fr/artiste) of our website and search for your artist in the search bar. You will then be able to subscribe to our newsletter and we will notify you if we open this event on our website. In case your artist is not listed, please contact our customer service.
I want to book more than 4 tickets!
Orders are limited to 4, as beyond that it is difficult to guarantee side-by-side placements. So if you want to book more tickets, you have to place several orders, but unfortunately they cannot be side by side. Yes, it's true, it's ugly. :/ If you don't want us to know which child you like the least, the following tip is for you! To book for 5 people (for example), we advise you to place an order for 3 and an order for 2 places so that no one is left alone... abandoned. !(https://media0.
Has my order been processed?
As soon as you have validated the payment, boom! An automatic confirmation email summarising your order information is sent to the email address you provided us when you placed your order. Well, we say boom! it sometimes takes a few minutes... Then remember to check your spam filters too. If you have received this email, it means that you don't have to do anything else, our teams are taking care of everything for you. As soon as w